Ithaca Support

We're here to help with any questions or issues.

Getting Started

Ithaca tracks your walks across London and builds a personal heatmap of the streets you've explored. Here's how to get going:

• Allow location access — Ithaca needs your location to track walks. Choose "While Using the App" or "Always" when prompted.
• Start a walk — Tap the floating pill on the map screen to begin tracking.
• Drop pins — Open the Layers menu (filter icon) and tap the green "+" to drop a pin with notes, photos, and categories.
• View your stats — Switch to the Activity tab to see your distance, streak, borough coverage, and awards.

Frequently Asked Questions

Where is my data stored?

All data is stored locally on your device only. Ithaca does not upload your data to any server. If you delete the app, all data is permanently removed.

How do I delete my data?

Open the app → Settings → scroll to the bottom → "Clear All Data". This removes all walks, pins, and stats from your device.

Why isn't my heatmap showing?

Make sure the heatmap layer is enabled. Open the Layers menu (the filter icon on the map) and toggle "Heatmap" on. If you haven't tracked any walks yet, there won't be any data to display.

How do I share a walk?

Open the Walks tab → tap a walk → use "Share Walk", "Share GPX Route", or "Share as Image" to send your walk via the iOS share sheet.

Can I use Ithaca on iPad?

Yes. Ithaca works on iPhone and iPad. On iPad, location tracking requires a device with GPS (e.g. Wi-Fi + Cellular models).

How do I connect Apple Health?

Go to Settings → toggle "Apple Health" on. The app will ask for permission to read steps and write walking workouts. You can manage these permissions in iOS Settings → Health → Data Access.

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